Description
About the Team
A United Kingdom (UK)focused actuarial team within WTW's Retirement, partnering with Great Britian Actuarial Services (GB AS) and global delivery hubs to power highquality pensions work for United Kingdom UK schemes.
What we do (scope & services)
- Defined Benefits scheme valuations, individual member calculations (e.g., transfers, retirement quotations), and factor reviews.
- Guaranteed Minimum Pensions (GMP) Equalisation & Conversion, historical transfer analysis, bulk runs, and PPF levy estimates.
- Tooling and process automation in partnership with UK Outsourcing; heavy use of Pension Valuer and Transfer Module software.
About The Role
The Business Support Team Supervisor contributes to actuarial and operational support for diverse UK-based client teams. The role requires strong numerical aptitude, structured planning abilities, and effective communication skills. You will oversee a team of pension analysts and technical reviewers, ensuring quality delivery, effective project execution, and continuous development of team capabilities.
This Position Provides An Opportunity To
- Build strong working relationships across stakeholder groups
- Develop technical and leadership skills
- Serve as a key contributor on complex client projects
- Act as a coach, mentor, and role model within the team
Principal Duties & Responsibilities
Operations Management / Operational Effectiveness
- Deliver consistent, high-quality project management for assigned clients
- Develop and track project plans and budgets across multiple workflow streams
- Lead daytoday project execution ensuring adherence to objectives, timelines, budgets, and quality
- Act as the primary point of contact for stakeholders on service delivery matters
- Build trusted advisor relationships through effective communication and quality output
- Contribute to new tools, methodologies, and process enhancement initiatives
- Identify opportunities to improve quality and reduce operational costs
- Leverage team resources to ensure timely and accurate deliverables
- Prioritize and allocate workload aligned with business priorities
- Manage team capacity and productivity across business cycles
- Build strong understanding of technical processes
- Ensure effective knowledge transfer through welldocumented and updated training materials
- Support development of technical expertise within the team
People Management & Development
- Provide daily guidance, support, and task direction to team members
- Set goals, track progress, and conduct regular performance appraisals
- Drive engagement through structured team meetings and clear communication
- Delegate work efficiently and equitably
- Coach and develop team members to achieve their full potential
- Identify highpotential talent and prepare them for nextlevel roles
- Manage team attrition, absenteeism, and workforce planning
- Lead succession planning for critical roles
Competencies
- Strong leadership and teambuilding capabilities
- Effective stakeholder management
- Business development mindset
- People development orientation
Qualifications
Any Graduate
Experience
Experience - 8 + Years including at least 4 years in team management
Proven experience successfully managing multiple projects and producing quality deliverables on time and within budget.
Skills
Pensions experience would be preferable but not essential.
- Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Detail oriented
- Ability to ask the right questions and seek help where appropriate, good problem-solving ability
- Sense of accountability; owning one's work and taking pride in it
- Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
- Strong written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels
- Strong client service orientation
- Strong analytical and interpretational skills including ability to draw conclusions and identify trends from data in a logical, systematic way
- Strong leadership qualities
The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Pre-recorded video interview
- Stage 4: Live video interview with hiring manager & leadership
- Stage 5: Offer and onboarding
We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [Confidential Information] 
