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Role & responsibilities
Education : HSC /Grad
Experience : Minimum 1 year of experience as a TL on paper
Process : Experience in Non-Voice Chat Process is mandatory (International)
Background : BPO Experience
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Location : Andheri (Chandivali)
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS
Notice Period : Minimum 30 days or immediate
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments
Job ID: 109147345
Skills:
Outlook, Microsoft Office, Excel, Word
Skills:
Analytical Skills, Transitions and Change management, Interpersonal Skills, People Management, Experience, Team Handling
Skills:
Sla Management, Team Leadership, Operations, Customer Services, Attrition, net promoter score
Skills:
Mentoring, Detail Orientation, Coaching, Problem Solving, People Management, Proficiency In Ms Office, Product and process knowledge, Stakeholder Management
Skills:
Team Management, job boards, Excel proficiency, ATS tool, Talent Acquisition, Stakeholder Management
We don’t charge any money for job offers
