Team Lead (Customer Support)

Subramaniam Hemamalini (Proprietor Of Live Connections)

Hyderabad

2-4 Years

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Posted a month ago
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Job Description

Position Team Lead (Customer Support)

Location:Ameerpet, Hyderabad

Languages :- Telugu, Hindi, English

CTC:5 LPA

Work mode Hybrid after 3 months

Interview Process:2 managerial Rounds (face to face interview)

Key Requirements:

Qualifications:Any Graduation
Experience:Minimum 24 years overall, withat least 1 year as a Team Leader on paper
Process Experience:Domestic Inbound Customer Support (Voice Process)
Languages:Excellent communication skills inEnglish, Hindi & Telugu

Key Responsibilities:

Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).
Monitor and drive team performance, productivity, and adherence to service level targets.
Provide regular feedback and coaching to enhance team effectiveness.
Handle customer escalations and ensure prompt resolution.

Skills and Abilities:

Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT
Ability to manage pressure and resolve issues efficiently
Excellent interpersonal and communication skills across multiple languages

More Info

Job Type:

Role:

Function:

Employment Type:

Open to candidates from:

Indian

About Company

Subramaniam Hemamalini (Proprietor Of Live Connections)

Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.

With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer

(Obstacles are what you see when you take your eyes off the goal)

Job ID: 131114625

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