About the Role
The Team Leader will oversee a team of Due Diligence Underwriters / Review Specialists, ensuring high quality, timely assessments of residential mortgage files. The role involves leadership, coaching, process improvement, performance management, and accountability for meeting SLAs, accuracy, and client standards.
Responsibilities
- Lead, coach, mentor, and develop a team of due diligence underwriters / reviewers
- Assign, balance, and monitor workload to ensure that files are reviewed within agreed turnaround times (TAT)
- Conduct quality audits, peer reviews, and random checks to ensure consistency in decisioning
- Provide subject matter expertise in credit, appraisal / valuation, fraud, legal documentation, servicing history, and regulatory compliance
- Escalate and resolve complex or high-risk issues encountered by the team
- Establish, monitor, and report key metrics (e.g. error rate, TAT compliance, exceptions per file, rework rates)
- Collaborate with operations, originations, QC, legal, valuation, and compliance teams to refine processes and implement improvements
- Drive standardization of review checklists, templates, workflows, and best practices
- Lead training sessions, calibration meetings, and periodic updates on guideline changes or regulatory shifts
- Participate in hiring, onboarding, performance reviews, and talent development
- Ensure team adherence to client / investor criteria, rating agency standards, internal policies, and regulatory requirements
Shift : Night shift (WFO)
Location: Chennai
