Team Lead, Campaign Operations

Experience

• 7 10 years related full-time experience in customer support or client services environment
• Must have strong understanding of customer service standards
• Must have strong critical thinking skills
• Working knowledge of HTML
• Self-starter who requires minimum supervision
• Strong written and oral communication skills
• Must have the ability to multi-task and prioritize work independently
• Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
• Must have a high attention to detail with the ability to produce flawless work in rapid succession
• Must possess effective communication skills when speaking to technical and non-technical.

Not Required But a Plus

• Knowledge and experience with basic Adobe Photoshop functionality
• Exposure to relational database structure (primary and unique keys, sister table joins)
• Knowledge of email best practices.

Qualifications

• Bachelor's degree
• Proficient in Microsoft Office applications, especially Excel and Outlook.