Team Lead

Company Description

Aksedge is a dynamic outsourcing partner specializing in customer-centric call center solutions. With expertise across various industries, we focus on enhancing client relationships, boosting customer retention, and optimizing revenue potential. Our services encompass inbound support, outbound sales, and collections, delivering efficiency, empathy, and excellence at every interaction point. Partnering with Aksedge means leveraging next-generation solutions tailored to your business needs.

Role Description

This is a full-time, on-site Team Leader role located in Noida, Sector 63. As a Team Leader, you will oversee daily operations, manage and mentor a team, and ensure the achievement of performance targets. Responsibilities include monitoring team productivity, providing feedback, resolving escalations, and ensuring adherence to company policies. You will also collaborate with different departments to enhance overall team efficiency and customer satisfaction while maintaining a positive and productive work environment.

Qualifications

• Leadership and Team Management: Proven ability to supervise and motivate a team, monitor performance metrics, and implement performance improvement strategies.
• Customer Service Expertise: Strong customer relationship management skills, with a focus on customer satisfaction and retention.
• Communication and Problem-Solving: Excellent verbal and written communication skills, with the ability to resolve issues and handle escalations effectively.
• Strategic Thinking and Organizational Skills: Ability to prioritize tasks, delegate responsibilities, and ensure efficiency in daily operations.
• Technical Proficiency: Familiarity with call center technologies, CRM software, and data analysis tools to assess team performance.
• Relevant Experience: Prior experience in a call center or customer service team lead role is an advantage.
• Education: A bachelor's degree in Business Administration, Management, or a related field is preferred.