Team Lead-Admissions

Job Title: Team Lead – Admissions

Location: Onsite – Bengaluru, Karnataka

Experience: 4+ Years

Employment Type: Full-Time

About Us

21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world.

Our mission is to make quality education accessible, flexible, and engaging for learners globally.

With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can take ownership, drive results, and contribute to meaningful outcomes in education.

Why join 21K School

• Work with a growing global EdTech organisation.
• Work from our Bangalore office.
• Lead and manage an admissions-focused sales team.
• Interact with parents and students from diverse backgrounds.
• Performance-driven and collaborative work culture.
• Opportunity for career growth and leadership development.
• Performance-based incentives.
  
  

Position Summary

The Team Lead – Admissions will be responsible for leading and managing the Admissions Sales team, driving lead conversions, achieving revenue targets, and ensuring a high-quality counselling experience for prospective parents and students.

The role requires strong sales leadership, team management, performance tracking, coaching, stakeholder management, and target ownership. The ideal candidate should have 4+ years of sales experience, including at least 2 years of experience managing a Sales/Admissions team.

Key stakeholders: Admissions Counsellors, Sales Team, Marketing Team, Academic Team, Operations Team, Finance Team, and Parents/Prospective Students.

Key Responsibilities

• Lead, manage, and motivate the Admissions/Sales team to achieve daily, monthly, and quarterly targets.
• Monitor individual and team performance against lead conversion, enrolment, and revenue targets.
• Conduct daily team huddles and performance reviews to track pipeline, follow-ups, conversions, and key challenges.
• Allocate and monitor leads effectively to ensure maximum utilisation and conversion opportunities.
• Coach and mentor team members on consultative selling, counselling, objection handling, follow-ups, and closing techniques.
• Conduct regular call audits and provide constructive feedback to improve counselling quality and conversion performance.
• Track the complete sales funnel from lead generation and counselling to application and final enrolment.
• Identify performance gaps and implement action plans to improve individual and team productivity.
• Handle escalations from prospective parents and support the team in resolving complex sales or admission-related concerns.
• Work closely with Marketing to provide feedback on lead quality, campaign performance, and lead generation requirements.
• Coordinate with Academic, Operations, Finance, and Customer Support teams to ensure a smooth admission and enrolment experience.
• Prepare and maintain accurate sales MIS, dashboards, and performance reports using Google Sheets/Excel.
• Analyse sales data, conversion trends, and team performance to identify opportunities for improvement.
• Ensure CRM hygiene, timely lead updates, follow-ups, and accurate pipeline management.
• Drive a strong performance-oriented and customer-centric culture within the team.
• Take ownership of achieving assigned admission and revenue targets.
  
  

Key Deliverables

• Achievement of monthly and quarterly admission and revenue targets.
• Consistent improvement in team productivity and conversion rates.
• Effective lead allocation, follow-up, and pipeline management.
• Strong counselling quality and objection-handling performance.
• Regular coaching and performance improvement of team members.
• Accurate and timely CRM and MIS updates.
• Effective resolution of escalated parent queries.
• Improved lead-to-enrolment conversion.
• Strong collaboration with cross-functional teams.
• Overall contribution towards Admissions and Revenue growth.
  
  

Preferred Qualifications

• Educational Qualification: Any Graduate / Bachelor's Degree.
• Experience: Minimum 4+ years of experience in Sales, with at least 2+ years of experience as a Sales Team Lead / Admissions Team Lead / similar leadership role.
• Experience managing and mentoring a sales or admissions team.
• Strong understanding of sales funnels, lead management, conversion, and revenue generation.
• Excellent verbal and written communication skills.
• Strong negotiation, persuasion, objection-handling, and relationship-building skills.
• Good knowledge of Google Sheets, Microsoft Excel, PowerPoint, and CRM systems.
• Strong analytical and problem-solving skills with the ability to interpret sales data and performance metrics.
• Strong team management, coaching, and stakeholder management abilities.
• Experience in EdTech, Education, Admissions, B2C Sales, or Inside Sales will be an added advantage.
• Candidates with a strong target-oriented and performance-driven approach are preferred.
  
  

KPIs

• Monthly and quarterly admission targets achieved.
• Revenue target achievement.
• Lead-to-counselling conversion rate.
• Counselling-to-enrolment conversion rate.
• Team productivity and individual target achievement.
• Lead follow-up and response turnaround time.
• Sales pipeline and lead ageing.
• CRM data accuracy and compliance.
• Call quality and counselling performance.
• Team attrition, engagement, and performance improvement.
• Customer/parent experience and escalation resolution.
  
  

Why Join Us

• Onsite opportunity in Bangalore.
• Performance-based incentives.
• Leadership opportunity in a growing global EdTech organization.
• Opportunity to lead and develop a high-performing admissions team.
• Exposure to parents and students from diverse geographies.
• Structured learning and career growth opportunities.
• Performance-driven and collaborative work environment.
• Opportunity to contribute directly to the organization's admissions and revenue growth.