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1) Good Interpersonal Skills
2) Decision Making Ability
3) Strong analytical, technical & problem solving skills
4) Team management & development skills
5) Policy adherence & ability to drive the same across
6) Process Adherence (Check, Analyze, Control &
Improvement)
7) Performance management and measurement
8) Ability to work within challenging timelines & achieve given targets
9) Thorough knowledge of client specific KPIs
10) Good Excel Skills
Sitel Group is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.
Job ID: 144585643
