Team Coach - Ratings COE

Team Coach for managing tele calling team to achieve exceptional results and coordinatingwith stakeholders to understand requirements.

Requirement - Excellent communication skills, stakeholder management expertise, and a proven track record of success in tele calling

Key Responsibilities:

Stakeholder Management: Build and maintain strong relationships with internal stakeholders and external stakeholders.

Team Management: Coach and develop a team of tele calling agents to achieve their targets and improve overall team performance.

Performance Monitoring: Monitor and analyze team performance metrics, including call quality, conversion rates, and customer satisfaction, to identify areas for improvement and implement corrective actions.

Communication: Provide clear, concise, and regular feedback to stakeholder, and management on team performance, progress, and areas for improvement.

Handling High Value Accounts - Handling high value cases as per stakeholders requirement (Analytical and BD teams) for collections and generating revenue.

Strategy and Planning: Develop and implement effective plans and strategies to achieve team targets, improve processes, and enhance customer experience.