Tcs is hiring For Major incident Management

Key Responsibilities

• Manage Major Incidents, ensuring they are logged, progressed, updated, authorized, expedited, and resolved per SLA.
• Proactively support High Severity Incidents (P1 and P2) using MIM experience.
• Own Major Incidents and drive resolution efficiently via Bridge calls and Chat.
• Issue timely communications during incident progression.
• Identify timelines and targets for recovery actions, feedback, and communications.
• Assess and agree on Business Impact and Incident Severity Levels.
• Ensure appropriate internal and third-party escalations occur.
• Assess need for handovers to maintain recovery team performance over extended durations.
• Highlight risks and issues identified during Major Incidents.
• Evaluate recovery actions and ensure active production of a recovery plan.
• Suggest workarounds and methods to expedite incident recovery.
• Continuously review engagement and identify additional support teams or individuals to optimize recovery efforts.