Executive/Sr. Executive – Talent Acquisition (Bulk Hiring)
About Traya
Traya is a fast-growing, science-backed health-tech company on a mission to solve hair loss through a holistic approach that combines Ayurveda, Allopathy, and Nutrition. As we continue to scale our offline presence and customer experience functions, we are looking for a high-energy recruiter who can build strong frontline teams that directly impact business growth and customer outcomes.
Your Mission
You will own end-to-end hiring for Offline Operations and Customer Experience (CX) functions, ensuring we attract, engage, and onboard high-quality talent at scale. This role requires strong execution, stakeholder management, and the ability to manage multiple hiring mandates simultaneously in a fast-paced environment.
Key Responsibilities
Hiring Ownership
- Manage end-to-end recruitment for Offline Operations and Customer Experience functions.
- Hire for roles including Hair Coaches, Assistant Store Managers, Store Managers, Customer Experience Associates, Team Leads, Operations Executives, and other frontline business roles.
- Partner with hiring managers to understand hiring needs, workforce planning, and business priorities.
- Build and maintain a strong talent pipeline for current and future hiring requirements.
Sourcing & Talent Attraction
- Drive high-volume sourcing through Naukri, LinkedIn, job portals, referrals, social media, consultants, walk-ins, and local hiring channels.
- Create innovative sourcing strategies to attract quality talent within defined timelines.
- Conduct market mapping and competitor hiring research to identify talent pools.
Candidate Assessment & Coordination
- Screen candidates for communication skills, cultural fit, stability, customer orientation, and role suitability.
- Coordinate interviews across multiple stakeholders and ensure a seamless candidate experience.
- Manage interview scheduling, feedback collection, and stakeholder follow-ups.
Offer Management & Joining Conversion
- Drive offer rollouts, salary discussions, documentation, and onboarding processes.
- Conduct regular follow-ups with offered candidates to ensure strong joining conversion.
- Proactively manage risks related to offer dropouts and no-shows.
Stakeholder Management
- Work closely with business leaders, store operations teams, and CX stakeholders to ensure hiring targets are met.
- Provide regular updates on hiring progress, pipeline health, challenges, and market insights.
- Act as a trusted recruitment partner to hiring managers.
Reporting & Recruitment Operations
- Maintain accurate recruitment trackers, dashboards, and hiring reports.
- Track sourcing effectiveness, interview conversion ratios, offer-to-join metrics, and hiring turnaround times.
- Ensure recruitment data accuracy and process compliance.
What We're Looking For
- 2–6 years of experience in Talent Acquisition.
- Strong experience in bulk hiring, retail hiring, frontline hiring, customer service hiring, or operations hiring.
- Proven ability to manage multiple positions simultaneously and deliver within aggressive timelines.
- Strong sourcing and candidate engagement skills.
- Excellent coordination, follow-up, and stakeholder management abilities.
- Comfortable working with recruitment metrics, targets, and hiring dashboards.
- Strong communication and interpersonal skills.
- High ownership, execution focus, and problem-solving mindset.
Preferred Experience
- Experience hiring for retail stores, customer experience, contact center, operations, healthcare, wellness, hospitality, or service industries.
- Exposure to walk-in drives, volume hiring campaigns, and consultant management.
- Familiarity with ATS platforms, Naukri, LinkedIn, and recruitment reporting tools.
Why Join Traya
- Opportunity to build and scale critical business teams.
- High ownership and visibility across the organization.
- Direct impact on Traya's offline expansion and customer experience journey.
- Fast-paced, entrepreneurial, and growth-oriented environment.
- Strong learning opportunities and career progression.
- Work closely with business leaders and key decision-makers.
Location: Malad West, Mumbai
Work Mode: Work From Office
Work Schedule: Monday to Friday from the office, with alternate Saturdays as Work From Home and the remaining alternate Saturdays off. All Sundays are fixed weekly offs.
