Tactical Resource Planning Analyst

Key Responsibilities

Manage due dates and capacity settings to meet service commitments

Develop and execute weekly resource plans and operational handoffs

Monitor intake and backlog trends; identify risks and apply mitigation levers

Optimize workforce allocation (tech placement, service areas, dual-skilled resources)

Manage partner capacity, efficiency, and spend alignment

Deliver reporting, insights, and support operational decision-making

Required Qualifications

2+ years of experience in workforce/resource planning or operations

Strong analytical skills with expertise in Excel or Google Sheets

Experience in forecasting, capacity planning, or scheduling tools

Strong communication and stakeholder management skills

Key Skills

Data analysis and problem-solving

Operational planning and execution

Stakeholder collaboration

Attention to detail and decision-making under pressure