Tableau Developer

Company Description

Giggso, founded in Michigan in 2017, specializes in assisting enterprises with the complexities of digital transformation. As a Minority Business Enterprise (MBE), we bring innovative and diverse perspectives to addressing challenging problems. Serving Fortune 500 clients worldwide, we focus on transforming AI from experimental pilots to profitable ventures. By merging Governance, Risk, Compliance (GRC) with Engineering, Giggso turns AI governance into a strategic competitive advantage. Discover more about us at www.giggso.com.

Role Description

This is a full-time on-site role for a Tableau Developer located in Chennai. The Tableau Developer will be responsible for designing, developing, and maintaining interactive dashboards and reports using Tableau to help visualize complex data. Key duties include collaborating with teams to identify reporting needs, implementing data modeling techniques, working with Extract, Transform, Load (ETL) processes, and ensuring data accuracy and integrity in all deliverables. The individual will also provide analytical insights to aid in decision-making and optimize business processes.

. Key areas of focus include:

• Customer sentiment analysis
• Agent performance coaching
• Ticket hygiene
• Leveraging data mining to unearth Customer Experience insights, specifically focusing on customer service delivery. This effort will also identify key product and operational factors for improvement.
• Incorporating or enhancing AI-based capabilities in the toolset when/where feasible

Required Qualifications & Skills

Formal Education:

Bachelor's degree in Computer Science or a combined background in Computer Science, Data, and Analytics.

Key Technical Skills:

• Python Programming: Deep knowledge and extensive hands-on experience.
• Tableau: Deep knowledge and extensive experience with Tableau Dashboards, Tableau Desktop, and Tableau Prep.
• SQL: Basic knowledge and hands-on experience querying simple tables.
• Apache Airflow: Basic knowledge of the server, including working with servers and connecting with Airflow for dealing with DAGs.
• Artificial Intelligence (AI): Knowledge and experience are preferred.
• General Tool Familiarity: Proficiency in creating informative slides, spreadsheets, and documents using Google and Microsoft toolsets.

Soft Skills:

• Proven ability to deliver timely results in professional work environments.
• Strong communication skills.
• Facility in building relationships with key work partners.
• Self-motivation and accountability for delivering on work commitments.
• Ability to create informative collaboration materials for teammates, cross-functional partners, and users.