Tableau Admin

Responsibilities :

Administer and support Tableau Server and Tableau Cloud environments. Manage sites, projects, users, groups, roles, and permissions. Configure and maintain Tableau Server infrastructure, including Tableau Services Manager (TSM), gateways, and related components. Monitor platform performance, Backgrounder jobs, extract refreshes, capacity, and resource utilization. Manage Tableau upgrades, patches, backups, restores, and platform maintenance activities. Support Development, Test, and Production environments, including deployment and release processes. Administer user access, workspaces/projects, capacity, and platform security. Configure and support SSO integration, authentication, security controls, and audit logging. Set up and troubleshoot gateways, data source connectivity, and related integration issues. Optimize extract refresh schedules, concurrency, workload distribution, and resource utilization. Implement and enforce BI governance, content certification, access reviews, audit requirements, and compliance standards. Drive platform standardization and content rationalization to improve operational efficiency. Provide L2/L3 production support, including troubleshooting and Root Cause Analysis (RCA). Troubleshoot platform and reporting failures and coordinate with Tableau Support or other relevant teams when required. Handle ticket-based operations, including incidents, service requests, changes, releases, and problem management within defined SLAs. Follow established MIM processes and support Major Incident Management activities when required. Collaborate with infrastructure, security, database, application, and business teams to resolve platform-related issues.

Additional Responsibilities:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity sexual orientation, religious practices and observances national origin pregnancy, childbirth, or related medical conditions status as a protected veteran or spouse/family member of a protected veteran or disability.

Technical and Professional Requirements:

Experience administering Tableau Server / Tableau Cloud

Manage sites, projects, users, groups, and permissions

Configure and maintain Tableau Server infrastructure, TSM, and gateways

Monitor performance, backgrounder jobs, extract refreshes, and capacity

Manage Tableau upgrades, patching, backups, and restores

Enforce governance, content certification, and access reviews

Support Dev/Test/Prod environments and deployment processes

Oversee SSO integration, security, and audit logging

Troubleshoot failures and coordinate with Tableau support

Optimize extract schedules, concurrency, and resource usage

Drive platform standardization and content rationalization

Support ticket based operations (incidents, service requests, changes) within SLA

2+ Years proven experience in any reporting tool as admin, preferably with Power BI/ Tableau

Platform administration experience in at least one BI tool

User, workspace, capacity, and security administration

L2/L3 operational support with RCA ownership

Gateway setup and connectivity troubleshooting

Incident / change / release support within SLA

Governance, audit logging, and compliance

MIM experience and process knowledge