T&T : ET&P : ServiceNow : All Levels

Key Responsibilities:

• For Entry-Level Roles:
• Assist in the implementation and customization of ServiceNow solutions.
• Support the configuration and development of ServiceNow applications and workflows.
• Work with senior consultants to gather business requirements and translate them into technical solutions.
• Participate in testing, debugging, and troubleshooting ServiceNow applications and systems.
• Provide ongoing support for ServiceNow users and assist with issue resolution.
• Learn and apply best practices in ServiceNow development and implementation.
• For Mid-Level Roles:
• Lead the design, implementation, and configuration of ServiceNow solutions, including IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow applications.
• Collaborate with stakeholders to understand business requirements and develop technical solutions that align with business objectives.
• Customize ServiceNow workflows, UI, and forms to meet user needs.
• Assist in system integrations with third-party tools and systems.
• Guide and mentor junior consultants in ServiceNow best practices and development techniques.
• Ensure the proper configuration and maintenance of the ServiceNow environment.
• For Senior-Level Roles:
• Lead end-to-end ServiceNow implementations, including project scoping, design, configuration, and deployment.
• Architect and develop custom solutions and applications within ServiceNow based on business requirements.
• Conduct complex system integrations, troubleshooting, and performance tuning to optimize ServiceNow performance.
• Provide thought leadership and strategic direction for ServiceNow projects, ensuring alignment with organizational goals.
• Manage client relationships, providing expert advice and solutions to drive business value.
• Lead and mentor a team of consultants and developers, ensuring the delivery of high-quality solutions.
• Ensure compliance with best practices and industry standards for ServiceNow deployments.

Qualifications:

• Entry-Level:
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Familiarity with ServiceNow platform and basic understanding of ITSM processes is preferred but not required.
• Strong analytical skills and the ability to learn quickly in a dynamic environment.
• Ability to work collaboratively within a team environment.
• Excellent communication and problem-solving skills.
• Mid-Level:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-5 years of hands-on experience with the ServiceNow platform, including ITSM, ITOM, and/or other ServiceNow modules.
• ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation) are a plus.
• Strong understanding of ITIL processes and how they integrate with ServiceNow.
• Experience with JavaScript, HTML, CSS, and web technologies.
• Proven ability to deliver ServiceNow projects and solutions on time and within scope.
• Strong communication and stakeholder management skills.
• Senior-Level:
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 5+ years of extensive experience with ServiceNow platform configuration, customization, and deployment.
• Multiple ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist).
• Deep expertise in ITSM, ITOM, and ServiceNow integrations with third-party tools.
• Advanced knowledge of ServiceNow scripting, including Glide, JavaScript, and REST APIs.
• Proven track record of leading large-scale ServiceNow implementations and driving digital transformation.
• Strong leadership skills with experience managing teams and clients.
• Excellent business acumen and the ability to align technical solutions with business needs.

Skills and Competencies:

• Strong problem-solving and troubleshooting abilities.
• Expertise in ServiceNow platform, including configuration, customization, and development.
• Knowledge of ITIL practices and how they integrate with ServiceNow.
• Familiarity with cloud technologies, particularly ServiceNow's cloud infrastructure.
• Ability to work in a fast-paced, team-oriented environment.
• Strong communication skills with the ability to interact with technical and non-technical stakeholders.
• Knowledge of ServiceNow Scripting (e.g., Glide Script, JavaScript) and integration with other tools (e.g., REST, SOAP).
• Ability to manage multiple projects and tasks simultaneously.

Preferred Experience:

• Experience working in the Telecommunications and Technology (T&T) sector.
• Familiarity with other IT platforms and cloud services (e.g., AWS, Azure, GCP).
• Experience with ServiceNow Agile and Scrum methodologies.
• Previous exposure to ServiceNow upgrades, migrations, and custom application development.
• Experience in ServiceNow integration with enterprise applications like SAP, Oracle, and others.