Systems Operations Engineer - L2 Support, UNIX, ITIL, SQL queries, Automation Scripting

About this role:

Wells Fargo is seeking a Systems Operations Engineer.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2+ years of application support experience for payment applications

• Strong domain knowledge in financial services

• Strong scripting skills in Python or Shell

• Basic understanding of Unix/Linux systems

• Experience working with databases (Oracle, Sybase, MySQL)

• Familiarity with NoSQL databases like MongoDB

• Understanding of Kafka or event-streaming platforms

• Exposure to tools such as Control-M and Autosys

• Knowledge of monitoring tools like Splunk, Dynatrace, Grafana, Prometheus, Elastic Stack (ELK)

• Experience with cloud platforms such as AWS or Azure

• Strong understanding of application support processes and incident management

• Ability to troubleshoot and resolve technical issues

• Strong verbal and written communication skills

Job Expectations:

• Work in a fast-paced production support environment.

• Participate in 24Ã-7 on-call rotation (if required)

• Provide timely support and resolution for application issues

• Collaborate with cross-functional teams

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.