Systems Integration Specialist Advisor

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Delivery Manager / Service Delivery Manager JD:

Service Delivery Manager Skills:
. Strong Telecom background
. Strong Java tech stack background
. Proficiency in leading both physical and virtual teams
. Experience in dealing with third-party-provided services
. Operational ability in a diverse, large-scale environment
. Exceptional customer-facing skills
. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
. Mastery of ITIL (Information Technology Infrastructure Library) principles
. Expertise in people management and leadership
. Strong organizational skills
. Capacity to train and guide junior team members
. Ability to manage and prioritize tasks efficiently
. Solid resource planning and problem-solving skills
. Readiness to demonstrate a proactive attitude
. Excellent verbal and written communication skills
. Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
. Providing accurate and regular reports to the management on performance of the service delivery
. Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
. Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
. Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
. Developing a deep understanding of projects to gain insights into the scope of service delivery
. Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
. Analysing third-party as well as internal processes, and creating strategies for service delivery optimization

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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