Systems and Process Manager

PRINCIPAL ACCOUNTABILITIES

• Improving Customer Sales satisfaction through implementation of Sales operation Standards
• Dealer Financial Health Management
• Improving Dealer business performance through Balanced Score Card.
• To improve quality of sales and dealer systems processes

SKILLS AND KNOWLEDGE

a) Qualifications

MBA / BE. Preferably both

b) Work Experience

Field sales Or Dealer Sales Process Management

3-6 years of experience

Worked in Zonal/Regional office managing Dealers/Sales Processes

Preferably Automobile

Understanding of Scorecard monitoring, excellence, customer experience, touchpoints, operational excellence, 360 dealer evaluation. Customer delight index, satisfaction index.

BEHAVIORAL COMPETENCIES

• Innovative Creative bent of mind
• Customer Obsession : Keeping customer first in all aspects
• Analytical skills
• Communication skills

TECHNICAL COMPETENCIES

• Exposure to new car sales process
• Financial Knowledge (PL)
• Exposure to Channel Management
• Understanding of Dealer sales Process
• MS Office - Excel Power point