Systems Administrator II, Endpoint Services

Job Description :

Work Schedule

Environmental Conditions

Systems Administrator II, Endpoint Services

Job Location: Bangalore

When you're part of Thermo Fisher Scientific, you'll do exciting work, and be part of a team that values performance, quality and innovation

How will you make an impact

As a Systems Administrator II, Endpoint Services, you will be responsible for the administration of Intune, Windows Autopilot, Application Deployment, Patch Management, and O.S Deployment activities.

How will you get here

Support Thermo Fisher systems, follow guidelines, provide global support, interact with various partners.

Roles and Responsibilities

• Provide day-to-day administration and support of the Intune environment to ensure stability, integrity, and business continuity.
• Implement and coordinate Windows Autopilot and other modern device management tools.
• Handle device lifecycle activities: provisioning, upgrades, refresh, retirement, and disposal
• Perform routine maintenance activities like old package cleanup, backups, etc.
• Monitor and maintain Intune infrastructure and client health.
• Coordinate Intune software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Company Portal.
• Configure and handle software updates using Intune Patch Management and perform monthly patching activities.
• Manage compliance settings by crafting and importing Configuration Items (CI).
• Conduct performance analysis and fine-tune configuration to increase performance.
• Work on problem resolution, identifying root causes, and taking preventive maintenance.
• Monitor the ServiceNow ticket system and close tickets as per the SLA.

Knowledge, Skills, Abilities

• Bachelor's degree or equivalent experience in Computer or Information Sciences.
• Overall IT experience of 6+ years, with a minimum of 4+ years in Intune.
• In-depth and extensive experience in the implementation, administration, and configuration of Intune in an enterprise environment.
• Proven experience with Windows Autopilot (User-Driven & Self-Deploying modes)
• Strong knowledge of OS imaging, provisioning, and migration strategies
• Proficient in documentation with audiences that vary between technical and non-technical users and management.
• Demonstrate good judgment and ability to work in a team environment with minimum supervision and direction to perform professional and organizational responsibilities.
• Experience working in ITIL and Project Management Processes.
• Excellent oral and interpersonal skills to interact and work with global IT teams and end customers.
• This position will involve working in rotational shifts.

Non-Negotiable Hiring Criteria:

• Solid attention to detail, organizational skills, and time management.
• Excellent verbal and written communication skills.
• Demonstrate professional communication skills with both technical and non-technical customers.

Good to Have Skills:

• Experience with Co-Management (SCCM + Intune)
• Knowledge of Microsoft Defender for Endpoint
• Experience with Conditional Access, Zero Trust principles

What we offer:

• Opportunities tolearn, grow, and take on more responsibilityover time.
• Collaborative team environment with access to mentors and SMEs.
• Competitive compensation and benefits.

At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has an outstanding story to tell. Join us and contribute to our remarkable mission-enabling our customers to make the world healthier, cleaner, and safer. Apply today!