System Engineer - Network Operations Management Center
NOMCIndia is seeking a proactive and experienced System Engineer to join our Network Operations Management Center (NOMC) in Jabalpur. The ideal candidate will have a strong background in IT operations, with a focus on network monitoring, management, and troubleshooting. This role is critical in ensuring the stability, integrity, and efficient operation of our IT infrastructure. You will be responsible for monitoring network performance, resolving system issues, and implementing solutions to enhance our operational capabilities.
Key Responsibilities
- Network monitoring and management: Proactively monitor network infrastructure, servers, and applications using tools such as Nagios, SolarWinds, PRTG, or similar. Identify, diagnose, and resolve network and system issues in a timely manner to minimize downtime. Respond to alerts and escalate incidents as per defined procedures. Perform regular network performance analysis and tuning.
- Incident and problem management: Serve as a point of contact for network and system-related incidents. Troubleshoot and resolve complex technical issues related to network protocols (TCP/IP, DNS, DHCP, VPN), routing, switching, and network security. Conduct root cause analysis for recurring incidents and implement preventative measures. Maintain detailed records of incidents, troubleshooting steps, and resolutions.
- System administration and support: Install, configure, and maintain network hardware and software. Manage and support network security infrastructure, including firewalls and VPNs. Perform regular system backups and recovery procedures. Provide technical support to internal teams and end-users when necessary.
- Documentation and reporting: Create and maintain comprehensive documentation for network configurations, processes, and procedures. Generate regular reports on network performance, system availability, and incident resolution.
- Continuous improvement: Stay updated with the latest networking technologies, security threats, and industry best practices. Identify opportunities for automation and process improvement within the NOMC. Participate in the planning and implementation of network upgrades and expansions.
Required Skills and Qualifications
- Proven experience as a NOC Technician, System Engineer, or in a similar role within IT operations (2-5 years).
- Solid understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, SMTP, SNMP, and VPNs.
- Hands-on experience with network monitoring tools (e.g., Nagios, SolarWinds, PRTG, Zabbix, or equivalent).
- Proficient knowledge of routing protocols (e.g., OSPF, EIGRP, BGP) and switching technologies (e.g., VLANs, STP).
- Understanding of network security principles and best practices (firewalls, IDS/IPS, access control).
- Strong analytical and problem-solving skills with the ability to perform effective root cause analysis.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to work effectively in a fast-paced, 24/7 operations environment and manage tasks under pressure.
- Self-motivated, detail-oriented, and a strong team player.
Education
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field; OR
- Equivalent work experience in a relevant role.
Desired/Preferred Qualifications
- Relevant certifications such as CCNA (Cisco Certified Network Associate), CompTIA Network+, or ITIL Foundation.
- Experience with scripting languages (e.g., Python, Bash) for automation.
- Familiarity with cloud networking concepts (AWS, Azure, GCP).
- Knowledge of ITIL framework and practices.
