System Engineer

Job role description:

• Define, prioritize, and resolve all support requests in an organized, efficient and expedited fashion.
• Administration and monitoring of corporate and managed services cloud-based systems.
• Development, maintenance, and usage of automation scripts using Bash, PowerShell, Python, etc. Assist with patch management in Development QA and Production environments.
• Create and maintain configuration documentation, as well as system and operations documentation.
• Coach Junior Systems engineers. Creating and maintaining IT configuration and knowledgebase documentation. Produce, maintains and updates knowledgebase documentation.
• Diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issues which can be remediated through automation.
• Act as primary point of contact for outages and escalations and assign Incident Managers for emergent issues. Monitor backups and restore files on request. Monitor ticket tracking system for newly assigned tasks.
• Monitor and report on all of networks, systems and applications in a 24x7 World Class ITOC, while working expeditiously to limit impact to our customers and tracking the health of our SLA s.
• Implement and follow all policies and procedures for monitoring, testing product availability, how problems are identified and incident management.
• Handle routine Operations requests such as adding new users, restarting services, blocking IP addresses.
• May perform other responsibilities as assigned.
• Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments).