System Analyst

We are seeking a diligent and technically proficient System Analyst to join our team at Inspira Enterprise India Pvt. Ltd. As a Trellix ePO, Blackberry Workspace, MDM, Titus Dataclassification L1 Engineer, you will be responsible for providing technical support and assistance related to the Trellix ePO system. You will monitor and ensure the overall health of all relevant components, troubleshoot and resolve complex technical issues, and collaborate closely with clients and internal teams to deliver high-quality support.

Roles and Responsibilities:

• Monitor and ensure the overall health of all Trellix ePO Blackberry Workspace, MDM (Mobile Device Management), and Titus Data classification components, including the platforms on which they are installed.
• Collaborate with Level 1 support teams to escalate and triage issues efficiently.
• Conduct in-depth analysis of ePO logs, events, and data to identify root causes and trends.
• Assist in the configuration, installation, and deployment of the Trellix ePO solution for clients.
• Handle incidents related to platforms and escalate to the next level if required.
• Troubleshoot issues related to Blackberry Workspace, MDM, and Titus Data classification components, identify root causes, and take corrective/preventive actions.
• Establish and implement project communication plans, providing status updates to affected staff and stakeholders.
• Demonstrate proficiency with the management of Proxy / WAF (Web Application Firewall) / NDLP (Network Data Loss Prevention).
• Work effectively in Windows, Linux, and Unix environments.
• Perform Incident, problem, service request management, and configuration management for Proxy / WAF / NDLP solutions.
• Implement and maintain network security policies, standards, and procedures.
• Deploy and maintain access and security policies for Proxy / WAF / NDLP solutions.
• Maintain service levels as well as oversee the day-to-day configuration, administration, and monitoring of the network security infrastructure in a 24/7 environment.
• Coordinate with OEMs (Original Equipment Manufacturers) for Technical Assistance Center (TAC) support, Return Merchandise Authorization (RMA), replacement, and reconfiguration of faulty devices/appliances.
• Conduct periodic reviews with OEM and Client management teams.
• Work on 24X7 rotational shifts.
• Submit daily/monthly/quarterly reports and SLA compliance reports.

Required Skills/Abilities:

• Good knowledge about McAfee ePO, EDR (Endpoint Detection and Response), Titus, and MDM.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Thorough understanding of information technology procedures and practices.
• Ability to motivate groups of people to complete a project in a timely manner.
• Ability to handle platform upgrades released/recommended by OEM.
• Good to have experience/knowledge about McAfee Application Control/proxy Web Gateway.
• Excellent leadership abilities.
• Ability to problem-solve under pressure.

Preferable Certifications:

• CEH (Certified Ethical Hacker)

Qualifications:

• B.E./B.Tech/B.Sc.