Responsibilities
- Serve as the primary contact for internal IT support requests and incident resolution.
- Troubleshoot and resolve issues related to company computers, servers, network connectivity, and peripheral devices.
- Assist in maintaining and monitoring local area network (LAN), VPN, firewalls, and wireless systems.
- Manage and maintain Active Directory accounts, security groups, and access permissions.
- Support installation, configuration, and maintenance of software applications and system updates.
- Perform routine maintenance on servers, backups, and patch management systems.
- Monitor system performance and implement corrective actions as needed.
- Maintain documentation of system configurations, procedures, and incident resolutions.
- Assist with endpoint security, antivirus management, and compliance monitoring.
- Ensure all internal IT operations comply with company security policies and HIPAA standards.
Qualifications
Experience:
- 24 years of experience in IT support, system administration, or network operations.
- Experience in a healthcare or regulated environment preferred.
Technical Skills:
- Strong understanding of Windows operating systems, Active Directory, and Group Policy.
- Familiarity with network devices (routers, switches, firewalls) and concepts (TCP/IP, DNS, DHCP, VLANs).
- Experience managing VPNs, remote access, and endpoint security solutions.
- Knowledge of Microsoft 365 administration and file permissions management.
- Experience with virtualization technologies (e.g., Hyper-V, VMware) is a plus.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication.
- Ability to work independently with minimal supervision.
- Commitment to confidentiality and data integrity.
Preferred Certifications:
- CompTIA A+, Network+, or Security+
- Microsoft Certified: Windows Server or Azure Administrator Associate
- Familiarity with HIPAA and security compliance frameworks
Location: Navi Mumbai (Ghansoli) (Complete WFO)
Shift: US Shift (6:30 PM to 3:30 AM IST)
Who We Are:
PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.
Please visit our website to learn more about us, at www.practicesuite.com
LinkedIn Page: https://www.linkedin.com/company/practicesuite-inc-web-based-medical-billing-and-practice-management-software/about/
PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.
