Responsibilities
Job Description
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Manage/administrate various software and middleware for internal users
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for capacity, storage planning, and database performance
Candidate Profile
- BCA or Diploma in a closely related field, or equivalent experience required
- 3-4 years of database, network administration, or system administration experience
- System administration and IT certifications in Linux, Microsoft, CCNA/CCIE or other network related fields are a plus
- Strong knowledge of systems and networking software, hardware, and networking protocols
- A proven track record of developing and administering and implementing IT systems, mechanisms and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
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