System Administrator

• Provide first and second-level support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Manage and resolve user problems related to operating systems (Windows, MacOS, Linux) and business applications.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Set up new workstations, deploy software, and ensure network connectivity.
• Support user onboarding processes by setting up new employee workstations, configuring user profiles, and ensuring access to the necessary systems.
• Perform regular maintenance and updates of operating systems and applications.
• Ensure the timely application of security patches and antivirus updates.
• Conduct hardware upgrades, installations, and replacements as needed.
• Monitor system performance and ensure optimal operation of IT equipment.
• Assist with basic network troubleshooting, including connectivity issues, IP configurations, and wireless access.
• Support VPN and remote access configurations.
• Collaborate with the network team for escalated network-related issues.
• Perform regular system backups, including daily, weekly, and monthly backups, and ensure the integrity of the backups by conducting routine testing.
• Offer assistance in using email, file storage, collaboration tools, and other business applications.
• Handle service requests and incidents via a ticketing system.
• Provide timely updates to end-users regarding the status of their support requests.
• Work closely with the IT team to ensure smooth resolution of technical issues.
• Liaise with third-party vendors for hardware repairs and software troubleshooting.

Skills & Qualifications:

• Bachelor s degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience in desktop support, IT helpdesk, or a similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Strong interpersonal and communication skills to assist non-technical users.
• Certifications like A+, Microsoft Certified, CCNA.

Experience

• Minimum 1 year experience required.