System Administrator 2-IT

Responsible foreffective delivery of technical support and installations. This will include break-fixtasks,

includes hardware,network, cabling and rack deployments, site planning,problem escalation and managing

installationsin an Oracle Cloud Infrastructure (OCI) datacenter.

Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of

technician activities in accordance with internal polices and service level agreements.

Provide24x7site coverage forOracle OCI datacentersites and be part of Shift ROTA's to cover 24x7

Work involves some problem solving with assistance and guidance. Understands and

applies company policies and procedures.

Supports day to day hardwaremaintenance and readily implementsrepairs for known

failure modes inservers and network equipment.

Basic knowledge on operating system, hardware and network fundamentals, concepts,

repair & diagnosis.

Basic knowledge of datacenter design, including electrical and cooling plant & operations

Ability to work independently and as partof a team, evaluating issues and taking

appropriate actions to resolve them.

Solidknowledge of datacenter design, including electrical and cooling plant & operation

Solid knowledge on operating system, hardware and network fundamentals, concepts,

repair & diagnosis.

Prioritizes work based on severity,identifies and provides remediationfeedback in

defined processes.

Good level of spokenEnglish language is required.

Career Level - IC2