We are looking for a System Administrator I with a strong foundation in Linux administration and excellent communication skills to join our technical support team. This is an L1 support role, ideal for candidates with 2+ years of hands-on experience providing technical assistance, monitoring systems, and escalating issues where necessary.
Key Responsibilities:
- Provide Level 1 support for Linux-based systems and servers.
- Monitor system performance and ensure optimal operation.
- Handle basic system administration tasks like user management, permission handling, service restarts, and log monitoring.
- Respond to tickets, troubleshoot issues, and escalate unresolved problems to L2/L3 teams.
- Document incidents, resolutions, and standard procedures clearly.
- Work closely with internal teams to maintain uptime and service levels.
- Ensure adherence to SLAs and participate in shift rotations if required.
Mandatory Skills:
- 2+ years of hands-on experience in Linux system administration or as a Linux Technical Support Analyst.
- Strong command-line knowledge of Linux distributions (e.g., RHEL, CentOS, Ubuntu).
- Familiarity with basic networking and system tools (e.g., SSH, top, netstat, systemctl).
- Excellent verbal and written communication skills.
Good to Have:
- Knowledge of ITIL processes and ticketing tools (e.g., ServiceNow, Jira).
- Basic scripting (Bash, Python) for automating routine tasks.
- Exposure to cloud environments (AWS, Azure) is a plus.
