Support the Tech Support and R&D teams on any offer quality aspects.
Deploy best practices of Schneider Electric in terms of SW Quality Fundamentals.
Manage customer escalations using the 8D method.
Implement Schneider Electric quality processes for new and existing offers.
Lead the Issue Review Board and drive escalated quality issues on a cross-functional level applying problem solving methods.
Drive the lessons learned process and implement best practices based on the field performance and experience.
Manage regular follow up and analysis of SW performance through defects, SQI, dSQI, etc.
Help capturing and analyzing field quality experience and feed offer development for continuous improvement.
Project Quality
Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers, i.e., following the Offer Lifecycle management, OLM.
Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements, including Critical to Quality aspects, to the project team.
Make the synthesis on lessons learned on product development and drive the feedback loop to the impacted stake holders.
Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience.
Support the deployment of new project processes following the Agile method, including Quality aspects in the PI planning, offer safety, document review, etc.
Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager or lead by delegation).
Support and coach the project team on methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets.
Prepare the quality summary for each Milestone review and propose Go/No go decision.
Define the EWS (Early Warning System) together with Technical Support, Continuous Engineering, Offer Manager before product launch.
Ensure robustness in supplier quality for Brand Labeled SW.
Travel up to 25%.
Required Skills and Experiences
Bachelor's degree in Software Quality, Electrical or Electronics Engineering, Computer Science, Industrial/building Automation or similar field of studies.
Minimum of 5+ years of SaaS technologies, hosted cloud applications and/or enterprise software testing / development of inhouse and Brand labeled SW.
Good knowledge of programming languages / scripting languages and tools such as C, C++, Python, GoLang, Bash, Go, MySQL, Java, Javascript, Typescript, HTML, XML is a big advantage.
Good knowledge in SW Cyber security IEC62443-4-1 standard is a plus.
Customer application knowledge is a plus.
Release Management knowledge in Agile.
Proven work experience in software quality assurance.
Problem solving methods and statistics (8D, 5 Why, Ishikawa, ).
Strong quality process knowledge related to Software development in an Agile project environment.
Software Verification and Validation knowledge.
Lead using your Quality authority in the organization without direct reports and ability to build cross team relationships.
Leadership skills and ability to mobilize cross-functional activities.
