SVP - CASA Operations (Back-Office)

Mizuho Global Services India Pvt. Ltd.

Mizuho GlobalServices Pvt Ltd(MGS) is a subsidiary company of Mizuho Bank, Ltd,which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creatinga captive globalprocessing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuhowe are committed to a culture that is driven by ethical values andsupports diversity in all its forms for its talent pool. Direction of MGS'sdevelopment is pavedby its three key pillars, which are Mutual Respect, Discipline andTransparency, which are set as the baseline of every process and operation carried out at MGS.

Know more about MGS:

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

What's in it for you

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Job Description: Subject Matter Expert

Senior Vice President (10–15 years experience), CASA Operations (Back-Office)

Job Purpose:

The Senior Vice President (SVP) will play a key role as a Subject Matter Expert (SME) in the CASA Operations team, focusing on the review and signoff of deliverables provided by other SMEs and Business Analysts (BAs). The SVP will act as a bridge between business users, IT, and other stakeholders to ensure smooth and compliant CASA operations. This includes supporting IT projects, collaborating with Business/Product Owners, Compliance/Risk SMEs, and Domain Leads, as well as managing tasks conducted by members in the domain, such as documentation, test case preparation, and UAT support.

Key Accountabilities:

Project Planning and Management

• Develop and manage the overall plan for pre-study and implementation as an SME in the CASA area, in collaboration with Subject Matter Experts.

Stakeholder Coordination

• Coordinate and confirm requirements with business users and IT; support requirement clarification, impact analysis, and documentation.

Management of SMEs and BAs in the same domain

• Provide direction to SMEs and BAs, overseeing execution of the following tasks:
• Facilitate system function and workflow design
• Gather User and Business requirements and perform gap analysis
• Establish and introduce new work procedures and/ or workarounds
• Provide training to local and overseas users
• Provide support for User Acceptance Testing
• Conduct study to analyze system effectiveness
• Assist in the preparation of System and Operation manuals

Quality Control of Deliverables

• Review deliverables provided by SMEs and BAs,such as BRD and any other project materials, to ensure their quality.

Risk and Issue Management

• Identify project risks, impacts, and issues; propose solutions and contingency plans.

User Support and Knowledge Transfer

• Promote standardization of deliverables and knowledge sharing within the team.

Requirements:

Senior Vice President 1:

• At least 10–15 years of experience in Back-Office operations within the CASA area of a financial institution.
• Proven experience in requirements gathering, process documentation (including preparation, review, and maintenance of business/system documentation such as BRD and manuals), and coordination with multiple stakeholders (business, IT, vendors).
• Prior experience in the implementation of package systems (Flexcube) will be advantageous.
• Experience in handling the full CASA operation process, including account opening and maintenance, transaction processing (deposits, withdrawals, etc.), interest calculation, etc.
• Experience in OD management, Time Deposit, Foreign Exchange, creation of Swift Messages, and reconciliation.
• Experience in identifying, assessing, and mitigating project risks and issues, with ability to propose and implement effective solutions.

Preferred skills and personal attributes:

• Strong analytical skills, reliability, and attention to detail.
• Excellent communication and collaboration skills; proactive learner and team player.
• Ability to lead and motivate team members, demonstrating a high sense of responsibility and ownership of assigned tasks.