Job Description
hackajob is collaborating with OneAdvanced to connect them with exceptional tech professionals for this role.
Role Introduction
This dynamic and challenging role involves the leadership of one of our Customer Support Teams. As a Support Team Leader, you will be responsible for your team providing excellent product support to our customers.
What You Will Do
Leading a team of skilled support consultants to deliver excellent customer service
Identifying key trends and potential anomalies to improve performance
An escalation point for clients and stakeholders
Regularly reviewing team performance to ensure adherence to SLAs
Managing the day-to-day running of the service desk
Reporting data to the Support Team Manager on a weekly basis
What You Will Have
Experience with handling complaints and communicating with challenging people.
Exceptional ITService Management skills
Working knowledge of Windows Infrastructure and Networking
Experience of working with relational databases, primarily Microsoft SQL server
Excellent written and spoken English, confident telephone manner and well- rounded interpersonal skills
What We Do For You
Wellbeingfocused-Ourpeopleareourgreatestassets,andensuringeveryonefeelstheirbestself tocometoworkisintegral.
AnnualLeave-20daysofannualleave,pluspublicholidays
EmployeeAssistanceProgramme-Freeadvice,support,andconfidentialcounsellingavailable24/7.
Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally
Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
Life Insurance - 3x annual salary
Personal Accident Insurance - providing cover in the event of serious injury/illness.
Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success
Who We Are
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
