Support Specialist

We are seeking a highly skilled Support Specialist with hands-on experience working on BNY Mellon s Eagle Investment Systems , particularly the Eagle STAR, PACE, and ACCESS modules used for portfolio accounting, data management, and performance reporting . The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience at Bank of America , BNY Mellon , or institutions using Eagle for middle- and back-office operations .

Key Responsibilities:

• Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
• Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
• Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
• Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
• Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
• Manage SLA-driven incident resolution and maintain support documentation
• Support data migrations, upgrades, and new release rollouts of Eagle components
• Engage in root cause analysis and implement preventive measures

Required Skills and Experience:

• 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems
• Strong knowledge of portfolio management processes , NAV calculations , and financial instruments (equities, fixed income, derivatives)
• Prior work experience in Bank of America , BNY Mellon , or with asset managers using Eagle is highly preferred
• Proficient in SQL , ETL tools , and understanding of data architecture in financial environments
• Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus
• Strong analytical skills and attention to detail
• Excellent communication skills in English (Arabic is a plus)

Preferred Qualifications:

• Bachelor s degree in Computer Science, Finance, or related field
• ITIL Foundation or similar certification in service management
• Prior experience working in a banking or asset management firm in the GCC is a bonus