The Support Specialist role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager.
Awareness and understanding of the Group's business strategy and model appropriate to the role.
Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
Responsible for executing and supervising the Budget process
Key Responsibilities
Risk Management
The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
Governance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Credit Card Management System team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
CPBB Cards and Personal Loans businesses
Skills and Experience
IBM Mainframe tools
IBM JCL/CICS/COBOL/VSAM
Control-M
JAVA & API
ITIL
Qualifications
At least Bachelor of Science in Computer Science/Information Technology & related fields
Strong technical knowledge in IBM tools like CICS, COBOL, JCL, VSAM, and mainframe development related tools.
Minimum 8 years of experience in mainframe applications development and/or production supports.
At least 3 years experience interacting with internal and external users via verbal and written communication.
Excellent prioritization, organizational and time management skills.
Demonstrate strong problem solving skills and analytical in problem resolution.
Team player, fast learner, self initiative and reliable.
The position will require candidate to be on standby support for non-office hour online or batch incidents.
Programming knowledge in Java/API will be added advantage.
