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Support Specialist

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  • Posted 18 hours ago
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Job Description

  • Architect, build, and maintain high-availability proxy-based security solutions (e.g., Bluecoat, Netskope) across hybrid, on-premises, and cloud environments.
  • Act as a final point of escalation (L3/L4) for complex network security issues, including SSL interception failures, authentication issues, and performance bottlenecks.
  • Designing, testing, deploying, and troubleshooting complex PAC files to manage traffic routing, bypass policies, and ensure seamless user experience.
  • Define, tune, and manage complex URL filtering, DLP, and malware protection policies to ensure secure, efficient web traffic.
  • Configure and manage SSL visibility appliances and proxy decryption settings to inspect traffic while ensuring compliance and privacy.
  • Integrate proxies with SIEM (e.g., Splunk) for logging, CASB, and endpoint protection solutions.
  • Lead upgrades, firmware, and patches for security appliances and virtualized proxy instances (vZen).
  • Identify automation opportunities for repetitive tasks, develop technical documentation (Run Books), and mentor junior staff.

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Job ID: 148910933

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