Job Summary
An IT Support Specialist is the frontline problem-solver for all technology-related issues for both TEC Clients & Staffs. Their primary goal is to ensure that employees & TEC Clients [ within the agreed services ] have services TEC provides work efficiently and without technical interruption. They support hardware, software, and network systems.
Plus IT pre-sales and post sales, IT Revenues in-house product and innovative products, AMC support for exiting clients, IT Tokens
Responsibility
- Primarily responsible for IT support for TEC users and clients, as well as on-site support for the TEC business systems (including but not limited to video conferencing systems, access control systems, and telephone network systems)
- Management and maintenance of TEC IT equipment assets (network devices, computers, printers, servers, etc.).
- Carry out data security tasks such as antivirus and data backup as required by headquarters.
- Handle ad-hoc projects
- Configure and trouble shoot switch and wireless LAN
- Pro actively Monitor the network devices using networking tools link PRTG
- Configure and troubleshoot windows, MacOS, printer setup, IOS & android Mobile devices
- Knowledge on NAS, Synology and other backup solutions.
- Knowledge of Windows server 2012 and active directory
Requirement
- Bachelor Degree in Computer Science or above CCNA, MSCE, Linux certification is preferred
- 2 3 Years of Experience - preferably computer related degree
Essential Skill
- Experiences in MS Active directory, Office365, VM Ware
- Experience / Knowledge in network, wireless systems , IP Telephony experience.
- Experiences with Microsoft Windows, Mac and/or Linux desktop operating systems.Knowledge in MS Office suits, Apple, and Android smart devices support.
- Proficient in PC hardware and software installation and troubleshooting (including Mac OS)
