Support Specialist I

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
• Provide consistent, professional, and high-quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

Skills & Requirements:

• Bachelors Degree, preferred
• 1-2 years of related experience in customer service or client-facing role
• Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
• Experience within a medical practice and/or EMR experience is preferred
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
• Knowledge of bug tracking software such as Zen and Jira
• Google suite experience, preferred
• Excellent interpersonal, verbal, and written communication skills
• Ability to effectively prioritize and manage time