Support Specialist - GoDaddy & Norton Products

Role Responsibilities:

• Handle customer queries over calls and chat
• Provide accurate product-related information
• Ensure customer satisfaction and timely issue resolution
• Maintain clear communication and proper documentation

Key Deliverables:

• Efficient handling of customer interactions
• Adherence to shift schedules and SLAs
• Positive customer feedback and satisfaction
• Immediate issue escalation and follow-up