Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Job Description: Support Engineer - APM, MES, OPC & Industrial Systems

• Role Overview:
  We are looking for a Support Engineer with strong industry experience across asset performance management, MES systems, OPC communications, instrumentation, and basic Azure cloud technologies. The ideal candidate should have hands-on exposure to multiple industrial domains, excellent debugging skills, and the ability to support complex customer environments.

Key Responsibilities:

• Provide technical support for Asset Performance Management (APM) solutions, MES applications, and industrial automation systems.
• Troubleshoot issues related to OPC (UA/DA), data acquisition, instrumentation, and field device communication.
• Perform root-cause analysis, identify corrective actions, and ensure timely resolution of customer-reported issues.
• Work with cross-functional teams to validate configurations, deployments, and integrations across industrial systems.
• Support cloud-based deployments and monitoring tasks on Azure (VMs, storage, networking basics).
• Assist with incident management, ticket handling, and escalation processes while maintaining high-quality documentation.
• Engage with customers professionally to understand problems, reproduce scenarios, and provide effective solutions.
• Analyze logs, monitor performance data, and support debugging across software, hardware, and network layers.
• Contribute to continuous improvement by sharing insights on product behavior, recurrent issues, and best practices.
• Adapt to different customer environments across industries such as oil & gas, marine, manufacturing, energy, and utilities.

Required Skills & Experience:

• Industry experience in support or maintenance roles dealing with APM, MES, or industrial automation solutions.
• Strong understanding of OPC (UA/DA), SCADA systems, instrumentation, and field sensors.
• Basic knowledge of Azure cloud components (VMs, storage accounts, networking, monitoring).
• Good debugging and problem-solving skills with a methodical and analytical approach.
• Experience working with logs, monitoring tools, and troubleshooting workflows.
• Exposure to various industrial sectors and ability to adapt to diverse operational environments.
• Good communication skills and customer-facing experience.
• Ability to work independently and collaboratively in a fast-paced support environment.

Preferred Qualifications:

• Knowledge of APM analytics, vibration monitoring, or reliability engineering concepts (nice to have).
• Understanding of databases, APIs, or integration flows.
• Experience with DevOps or cloud monitoring tools (desirable).
• Certifications in Azure Fundamentals or related fields are a plus.

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