Minimum qualifications:
- Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Experience in coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in technical troubleshooting and managing internal/external partners or customers.
Preferred qualifications:
- Master's degree in Engineering, Computer Science, Business, or a related field.
- Experience in configuration management and project management.
- Experience working with a cross-functional team.
Responsibilities:
- Own the support configuration and systems administration for a set of products through the usage of advanced admin tools and code-based rules systems.
- Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
- Investigate and troubleshoot support platform and escalation channel issues, ensuring adherence to a high-quality experience through detailed implementations.
- Drive improvements to the support systems through new processes, feature advocacy, and documentation.
