Job Description
Support Engineer Onsite/Offshore
Key Responsibilities Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases. Troubleshoot and resolve application issues, ensuring minimal disruption to business operations. Monitor application performance and system health, identifying and addressing potential issues proactively. Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. Perform root cause analysis for recurring issues and implement permanent solutions. Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures. Assist in the deployment and configuration of applications and updates Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support..
