Support II - Finance

Job Description

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

About The Team:

The Network & Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
Position Summary

The role will be a part of the Network Services team, within Network & Acquiring Solutions (NAS) organization and is responsible for building and managing relationships with either internal or external business partners to provide technical consulting on AXP NAS network capabilities, helping them leverage our product suite to grow the AXP portfolio and business.

Responsibilities:
.Serve as a Subject Matter Expert (SME) on network technical requirements to support partners and enhance product adoption via multiple operational process.
.Execute on projects and be able to manage multiple projects at a time
.Collaborate with different stakeholders to ensure smooth delivery of projects
.Demonstrate the ability to prioritize time-sensitive and high-risk tasks, ensuring timely and accurate delivery.
.Collaborate directly with partners to drive initiative efficiently and effectively.
.Adapt quickly to new processes and evolving business requirements to maintain operational effectiveness.

Skills Required:
.Proven ability to drive results through clear communication, collaboration, and a strong focus on achieving targets.
.Strong prioritization and time management skills with a track record of working successfully on global initiatives.
.Demonstrated relationship management skills, building trust and driving collaboration across diverse stakeholders.
.Strong control and compliance mindset, with a focus on ensuring processes are risk-aware and free of control gaps.
.Flexibility and resilience to thrive in a demanding and dynamic environment.
.Basic understanding of Payment Products supported by Amex partners (Safekey, Digital Wallet, Tokenization).
.Advanced to expert-level knowledge of payment and card industry technology, with the ability to apply this expertise to business initiatives.
.Proficient in creating and maintaining operational trackers, performance dashboards, and process documentation in Excel.

Enterprise Leadership Behaviors
.Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
.Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
.Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.