Designation: Support Executive
Location: Surat, Gujarat (On-site)
Department: Operations / Franchise Support
Experience: 1-2 Years
Job Overview:
We are looking for a detail-oriented and proactive Support Executive to manage franchise support operations and ensure smooth execution from sales handover to outlet opening. The role requires strong coordination, follow-up, and documentation skills to ensure timely readiness across departments while strictly adhering to SOPs and timelines.
Key Responsibilities:
- Create official franchise support groups and ensure smooth handover from the Sales team.
- Initiate the first call and message to the franchise after handover.
- Ensure all demo groups are shared and properly documented.
- Conduct weekly follow-ups with franchises (minimum three follow-ups per week).
- Coordinate and ensure graphics and artwork are shared on time.
- Share the outlet opening post one day prior to opening.
- Maintain, track, and close the final execution checklist before outlet opening.
- Perform regular follow-ups for all pending execution tasks.
- Manage internal coordination across marketing, warehouse, accounts, and operations teams.
- Create and manage Support and Warehouse groups for execution readiness.
- Coordinate training schedules and meetings for franchise teams.
- Confirm and track payments in coordination with the accounts team.
- Collect and verify outlet and material photos/videos as per SOP.
- Plan and execute Plan A, Plan B, and Plan C as per operational requirements.
- Ensure proper handover of existing processes, where applicable.
- Maintain accurate documentation, logs, checklists, and communication records.
- Escalate delays, missing data, or execution risks to the reporting manager immediately.
- Support management during high-priority launches and escalations.
- Follow all SOPs, timelines, and confidentiality guidelines strictly.
Performance Expectations:
- Franchise and internal groups are created and managed within defined timelines.
- All marketing creatives, artwork, and opening posts are shared on time.
- Training schedules are coordinated and executed as planned.
- Payment confirmations and data are error-free and completed without delay.
- Final execution checklist is 100% completed before outlet opening.
- Minimum three structured follow-ups are completed weekly.
- Required photos and videos are collected and verified as per SOP.
- Daily and weekly status reports are submitted accurately and on time.
Required Skills & Qualifications:
- Bachelor's degree in Operations, Management, or a related field (preferred).
- Experience in operations, franchise support, coordination, or customer support roles.
- Strong coordination and follow-up skills.
- Good written and verbal communication abilities.
- Comfortable working with multiple teams and tight timelines.
- Proficient in documentation, tracking sheets, and communication tools (Excel, WhatsApp, email).
Soft Skills:
- Highly organized and detail-oriented.
- Proactive, responsible, and solution-focused mindset.
- Ability to handle pressure and manage multiple tasks simultaneously.
- Professional attitude with strong ownership and accountability.
Contact Us:
Email: [Confidential Information]
Phone number: 9316747075
Fill out this Google form!
https://forms.gle/chtBNckt3NYTKYEQ9
