About the Role
The role involves providing technical support and maintaining POS hardware and related equipment, ensuring smooth operations
Responsibilities
- Install, upgrade, troubleshoot, and maintain POS hardware, networking components, and other related equipment.
- Provide technical support for POS hardware, low-voltage cabling, Ethernet, device drivers, and operating system installations (Windows 7/10/11 and related tools).
- Collaborate effectively with internal and external stakeholders, including EHD, third-party vendors, and teams.
- Monitor and manage the ServiceNow ticket queue, resolving issues within established SLAs.
- Support field technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras, and other store IT equipment.
- Apply basic knowledge of cabling and low-voltage wiring.
- Demonstrate basic electrical knowledge (highly preferred).
- Adapt quickly to new tools, technologies, and equipment as required.
- Use Slack and Microsoft Teams effectively for communication and collaboration.
- Communicate with clarity and patience when interacting with store partners and technicians, demonstrating strong interpersonal skills and a proactive attitude.
- Work collaboratively within a team, communicating professionally in both verbal and written formats, and coordinating effectively with technicians, peers, staff, and leadership.
- Actively participate in special projects as assigned.
Qualifications
- 34 years of experience in a professional IT environment with hands-on technical work and demonstrated success in executing projects.
- Bachelor's degree in Computer Science, Information Systems, Electrical/Computer Engineering, or equivalent professional experience.
- Strong timemanagement skills, passion for technology, and a desire to continuously learn and grow.
- Ability to actively listen, understand diverse perspectives, and collaborate effectively.
- Proactive, selfmotivated, and able to remain calm under pressure.
- Capable of managing multiple tasks and projects with strong attention to detail.
- Natural aptitude for learning and understanding various systems, hardware, and software tools.
Required Skills
- Technical support for POS hardware and related systems.
- Knowledge of low-voltage cabling and Ethernet.
- Experience with Windows operating systems.
- Strong communication and interpersonal skills.
Preferred Skills
- Basic electrical knowledge.
- Experience with ServiceNow ticketing system.
- Familiarity with Slack and Microsoft Teams.
