Support Engineer

System Administration

• Install, configure, and maintain Linux servers and systems.
• Perform regular system monitoring, verify the integrity and availability of hardware, server resources, systems, and key processes.
• Review system and application logs and verify completion of scheduled jobs such as backups

Troubleshooting & Support

• Monitor system health and performance, ensuring high availability and reliability of IT systems.
• Diagnose and resolve hardware and software issues, performance tuning, and optimization.
• Provide support for various applications and services running on Linux platforms.
• Respond to and resolve service desk tickets in a timely manner.

Security & Compliance

• Implement and manage security measures to protect Linux systems and data.
• Conduct regular audits to ensure compliance with security policies and procedures.
• Manage user accounts, permissions, and access controls.

Automation & Scripting

• Develop and maintain scripts for automation of system administration tasks.
• Implement configuration management tools such as Ansible.

Backup & Recovery

• Manage backup solutions and ensure data integrity and availability.
• Develop and maintain disaster recovery plans and procedures.

Documentation & Reporting

• Maintain comprehensive documentation for system configurations, procedures, and troubleshooting guidelines.
• Prepare reports on system performance, availability, and capacity planning.

General System Administration

• Provide technical support and guidance to end-users and other IT staff.
• Perform routine and scheduled maintenance of IT infrastructure to ensure optimal stability, security, and performance while minimizing disruption to operations.
• Monitor software licensing and maintenance agreements and remediate where necessary. Serve as an escalation point and supporter for Level 1 Technicians on complex issues.

Preferred candidate profile

• Computer Information Systems or similar degree, or comparable experience.
• Strong problem solving, analytical, and time management skills.
• Demonstrated knowledge of Windows and Linux operating systems, including provisioning, troubleshooting, and managing those systems.
• Experience with supporting VMWare and VSphere environments.
• Understanding of basic network concepts and flows; ability to utilize traceroute, ping, and understanding networking ports to troubleshoot network issues.
• Basic understanding of programming logic / scripting concepts.
• Ability to multi-task and make sound judgments in a fast-paced environment.
• Experience working with ITSM, monitoring, and alerting tools in managing Information Technology operations.