Support Engineer

We are urgently hiring a with Service Desk Associate( TechOps Engineer)

Work Location: Bangalore

Work Mode: Hybrid

Shift Timing: Rotational Shifts

Key Responsibilities

• Provide technical and operational support to internal/external teams.
• Troubleshoot and resolve Windows, Active Directory, Exchange, networking, and infrastructure-related issues.
• Perform root cause analysis and coordinate with Product, Infra, and Service Delivery teams for issue resolution.
• Monitor KPIs, SLAs, and system performance using ITIL best practices.
• Identify process improvements and optimize monitoring/alerting systems.
• Create technical documentation, SOPs, and end-user manuals.
• Participate in rotational shifts and on-call support.

Required Skills

• Windows OS, Microsoft Office, Microsoft Exchange
• Active Directory (AD) Administration
• Network & Infrastructure Troubleshooting
• Incident Management & Root Cause Analysis
• ITIL / SLA-driven support environment
• Strong analytical and communication skills

Preferred Qualifications

• Graduate/Diploma in IT or related field
• ITIL Certification (preferred)
• Self-driven with strong problem-solving ability and willingness to learn