Support Engineer, Remote, India

About the job

Work from home, UK client, Full-time, Support Engineer position

This role is for a substantial, fast-growing and well-respected UK Web Designing Firm who has hired us to exclusively recruit for them. It is a permanent Work From Home position and everyday you'll be working directly as part of their UK team. It is a senior role with real opportunities to learn and develop.

Please view Smart Working's Glassdoor or LinkedIn to learn more about life as a Smart Worker. We are proud to have the highest Glassdoor rating of any business in India.

The business we are representing offers expertise in strategy, creative design, and development to help clients create high-performing websites and web applications. They are well known for investing significantly into their staff - this will be a fantastic opportunity to learn and develop new skills.

Key Points about our client

Are over 15 years old.

Has run campaigns for over 100 of the world's largest brands across global premium media owners including CNBC, CNN, Reuters, The Economist, Wall Street Journal, Bloomberg, Forbes, The Guardian and many more.

Location: Permanent Remote Work from Home in India

Minimum Experience: 5+ years experience

Shift Timings: 12pm - 9:30pm (Summer), 1pm - 10:30pm (Winter)

• Problem analysis and resolution skills. the role of the support engineer is to assist our internal and external customers with technical issues related to software and cloud by troubleshooting problems, providing solutions, and ensuring smooth operation of systems, essentially acting as a bridge between the customer and the technical team to resolve any difficulties they might encounter while using our SaaS advertising product
• Communication - keeping issues in our ticketing system updated so a remote team can see progress over time, managing priorities and reaching out for guidance when conflicts occur, liaising with engineers who have domain expertise to determine whether to escalate to them or get support in addressing an issue.
• Quality through accuracy, testing and peer review
  

• Devops experience - 2+ years
• SQL- 2+ years
• Problem-Solving & Troubleshooting Skills
• Coding experience (preferably Java) - 1+ years
  

• Java certified
• Experience of working with more than three of the following: XML/XSL, JSON, Gradle, NGINX, Jetty, Jenkins and Javascript
• University degree educated in the field of Computer Science/Engineering or relevant experience
• Java, with recent hands on engineering experience and confidence to solve diverse, domain specific problems in this language
• Proven experience using three or more of the following technologies: Python, Groovy, Git, MySQL, Linux/Unix, Amazon AWS, JUnit, Mockito, JMeter, Gradle
• Good understanding of the HTTP protocol
• Work related Test Driven Development experience
  

• Work-life balance: You will work fixed hours and will never have to work on weekends again
• Laptop provided
• Full medical insurance is provided
• Learn and Grow: Learn from highly skilled UK colleagues and other Smart Workers in our active and useful forums
• Joining bonus
• Become part of the Smart Working family: Take part in games and quizzes, network with like-minded, ambitious, and friendly colleagues
  

• Smart Working recruits excellent people to work full-time, remotely, and directly for UK businesses on a long-term basis
• Once you pass the interview process with Smart Working you will be introduced to our UK client. We are here to help and support you through the entire application process
• If you are looking to grow, learn, and develop professionally then working at Smart Working is the right place for you. Come and join our family and accelerate your career
• We welcome you to add or message any of our staff on LinkedIn to ask any questions about working here. We recommend reading some of Smart Working's Glassdoor reviews - you will see what a trusted and supportive employer we are