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Support Engineer

More Retail Mrpl
Gurugram, Chennai, Bengaluru
0-3 Years
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  • Posted 2 days ago
  • Over 500 applicants
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Job Description

Roles & Responsibilities:

More Retail Limited is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey

  • Responding to customer inquiries and resolving technical issues via phone, email, or chat
  • Conducting diagnostic tests to identify the root cause of customer issues
  • Providing technical guidance to customers and walking them through solutions to resolve their problems
  • Collaborating with development teams to escalate and resolve complex technical issues
  • Maintaining accurate records of customer interactions and issue resolutions in a CRM system
  • Participating in the development and delivery of customer training and support materials
  • Communicating with customers and internal stakeholders to provide status updates on issue resolution
  • Strong technical background and understanding of hardware and software systems
  • Excellent communication and interpersonal skills
  • Experience with CRM and ticketing systems

More Info

Job Type:
Permanent Job
Industry:
Retail
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time

About Company

More Retail Mrpl

More Retail Private Limited (formerly known as More Retail Limited and prior to that as Aditya Birla Retail Limited), is a leading food and grocery retailer in India. The company ventured into food and grocery retail in 2007 with the acquisition of Trinethra Super Retail and subsequently expanded its presence across the country under the brand “MORE"

Job ID: 121305715

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Last Updated: 08-06-2026 04:23:50 AM
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