M
Support Engineer
M
Support Engineer
More Retail MrplThis job is no longer accepting applications
Job Description
Roles & Responsibilities:
More Retail Limited is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issues
- Providing technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skills
- Experience with CRM and ticketing systems
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
Responding to customer inquiries
Conducting diagnostic tests
Providing technical guidance
resolving technical issues
About Company
More Retail Private Limited (formerly known as More Retail Limited and prior to that as Aditya Birla Retail Limited), is a leading food and grocery retailer in India. The company ventured into food and grocery retail in 2007 with the acquisition of Trinethra Super Retail and subsequently expanded its presence across the country under the brand “MORE"
Skills:
troubleshooting and resolving technical issues, familiarity with SAP modules and their interaction with ABAP programs, debugging and analyzing performance issues within SAP environments, understanding of database concepts and integration with SAP HANA, SAP ABAP Development for HANA
Skills:
Tcp/ip, Mobile Devices, Documentation and creating knowledge articles, CRM tools such as Salesforce, Networking fundamentals, M2M communications, Computer systems, Cloud based management platform and application support, Jira or other bug management tools
Skills:
CRM, Root Cause Analysis, Problem diagnosis, ACD routing system
Skills:
ticketing systems , Freshdesk, CRM Tools, Zoho Desk, zendesk
Skills:
Windows OS, SAP, Microsoft 365, Networking, Azure Ad, Powershell Scripting, Hardware Troubleshooting, CRM, Intune Device Enrollment, AutoPilot, Dibber App