troubleshooting and resolving technical issues, familiarity with SAP modules and their interaction with ABAP programs, debugging and analyzing performance issues within SAP environments, understanding of database concepts and integration with SAP HANA, SAP ABAP Development for HANA

Tcp/ip, Mobile Devices, Documentation and creating knowledge articles, CRM tools such as Salesforce, Networking fundamentals, M2M communications, Computer systems, Cloud based management platform and application support, Jira or other bug management tools

CRM, Root Cause Analysis, Problem diagnosis, ACD routing system

ticketing systems , Freshdesk, CRM Tools, Zoho Desk, zendesk

Windows OS, SAP, Microsoft 365, Networking, Azure Ad, Powershell Scripting, Hardware Troubleshooting, CRM, Intune Device Enrollment, AutoPilot, Dibber App

CSS, MS Dynamics, Dns, HTML, Sql, Javascript, Php, Xml, Splunk, Sso, SFDC, Okta, CRM

remote troubleshooting , Mac Os, Customer Support, Electrical concepts, Solar PV-related environments, AC DC circuits, Technical Support, Pc Skills, CRM Help Desk software

ERPs, Hvac, CRM