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Support Engineer
MobileProgramming

Support Engineer

MobileProgramming
Fresher
Not Disclosed
Early Applicant
  • Posted 4 months ago
  • Be among the first 40 applicants

Job Description

We are looking for a proactive Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of applications and systems. The ideal candidate will have hands-on experience in application support, incident management, and L1/L2 troubleshooting, with strong communication and problem-solving skills. Key Responsibilities: Provide technical support for software applications and infrastructure. Diagnose and resolve user-reported issues, ensuring minimal downtime. Monitor system performance, logs, and alerts to identify potential problems. Collaborate with development and QA teams for ..issue resolution and bug fixes. Document root causes, solutions, and standard operating procedures (SOPs). Handle incident, problem, and change management as per ITIL processes. Ensure timely communication with users and stakeholders on issue status. Required Skills: Experience in Application / Production Support (L1/L2). Knowledge of SQL / Database querying, Windows/Linux environments, and network fundamentals. Familiarity with ticketing tools (ServiceNow, Jira, etc.). Strong analytical, troubleshooting, and communication skills. Good to Have: Basic scripting knowledge (Python, PowerShell, or Shell). Exposure to cloud platforms (AWS / Azure). Understanding of DevOps CI/CD pipelines. Skills: Application Support, SQL, Linux, Windows, Incident Management, Problem Resolution, Ticketing Tools, Troubleshooting, ITIL, Communication, Scripting, Cloud Basics

More Info

Job Type:
Permanent Job
Function:
It Support
Employment Type:
Full time

About Company

Last Updated: 30-08-2026 11:07:12 AM

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