Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Linux Architecture

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system reliability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system stability and performance.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the implementation of process improvements to reduce incident recurrence.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Linux Architecture.
• Strong understanding of Linux system internals, including kernel, file systems, and process management.
• Experience with shell scripting and automation to streamline support tasks.
• Ability to analyze system logs and performance metrics to identify root causes of issues.
• Familiarity with monitoring tools and techniques to proactively detect system anomalies.
• Knowledge of networking concepts and their application within Linux environments.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Linux Architecture.
• This position is based at our Pune office.
• A 15 years full time education is required.