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Support Engineer
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- Posted 13 hours ago
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Job Description
Job Description
Support Engineer /Sr. Support Engineer
Job Summary:
We are seeking a skilled and customer-focused IT Helpdesk Support Technician to provide Level 1 & 2 IT assistance .Level 1 and Level 2 technical
Key Responsibilities:-
Provide first and second-level technical support to users via phone, email etc.- Working on Service requests and resolving them in a timely manner.- Diagnose and resolve hardware, software, and network issues.- Install, configure, and maintain computer systems and applications.- Escalate complex issues to higher-level support teams when necessary.- Document support activities and maintain accurate records in the ticketing system.- Assist with onboarding and offboarding of employees including account setup and equipment provisioning.- Ensure compliance with IT policies and procedures.
Qualifications:-
Associate's degree in Information Technology or related field (Bachelor's preferred).- 1-3 years of experience in IT support or helpdesk role.- Proficiency in Windows operating systems.- Familiarity with Active Directory, Office 365, and remote desktop tools.- Strong problem-solving and analytical skills.- Excellent verbal and written communication skills.- Ability to work independently and as part of a team.Working Conditions:- Full-time position with standard office hours (8AM †5PM PST).- May require occasional evening or weekend work for a process requirement or emergencies.
More Info
Key Skills
About Company
Skills:
ticketing systems , Basic Networking, Intune, Macos, Windows, Jamf, MDM tools, Active Directory
Skills:
Wireshark, Saas, Cassandra, Saml, Kafka, Json, Ldap, Windows, Mac, REST, Linux, Docker, Kerberos, Elasticsearch, Api, Splunk, Kubernetes, MFA, Active Directory, AI technologies, NTLM
Skills:
Networking, Encryption, Raid, Storage Technologies, Virtualization Technologies, Computer Hardware And Software, Linux Unix Operating Systems, Performance Analysis and Infrastructure Optimization, Windows Operating Systems, Authentication and Security, Cloud Platforms AWS Azure GCP, NAS SAN Technologies
Skills:
Endpoint Security, Ldap, Http Protocol, Windows, Linux, System Administration, Tcp/ip, Data Security, Mac Os, Diagnosing network latency, SSL/TLS protocols, Reading and analysing log files, Email and mail flow troubleshooting, Enterprise Cloud Services, Active Directory, Forcepoint DLP, Red Hat Linux fundamentals, Information Security Concepts, Networking basic concepts, MSSQL fundamentals, Packet Capture Analysis, SMTP Protocol, Windows and Linux memory dump capture and analysis
Skills:
Operating systems (Windows, Scripting and automation (e.g., macOS), Bash), PowerShell, Linux, Python, Database management and SQL, Advanced troubleshooting and debugging techniques, ETL ELT process and optimization, Networking protocols and configurations, Data and API integrations, Data security and governance best practices